A major IT services company was looking to reach revenue assurance milestones faster, but with high quality output and using resources in the most efficient manner possible.
They wanted to achieve this by optimising project lifecycles, with better hiring and better resource management.
In the course of our seven-month intervention, we spent the first few months deeply studying and engaging with the entire talent acquisition process.
We believe at Above N Beyond that any positive, lasting change can only come through by implementing a systems-thinking approach and working to change the environment first. We helped review the metrics being measured as well as the performance dashboard, apart from building a system that is sensitive to the early warning signals of a project that isn’t heading the way it should.
We asked the fundamental questions. Why should the structure be revamped in their context? What is the right structure? How could the processes be restructured?