A major IT services company was looking to reach revenue assurance milestones faster, but with high quality output and using resources in the most efficient manner possible.
They wanted to achieve this by optimising project lifecycles, with better hiring and better resource management.
In the course of our seven-month intervention, we spent the first few months deeply studying and engaging with the entire talent acquisition process.
We believe at Above N Beyond that any positive, lasting change can only come through by implementing a systems-thinking approach and working to change the environment first. We helped review the metrics being measured as well as the performance dashboard, apart from building a system that is sensitive to the early warning signals of a project that isn’t heading the way it should.
We asked the fundamental questions. Why should the structure be revamped in their context? What is the right structure? How could the processes be restructured?
Restructured the entire organization from the ground-up to support their new goals
Lean processes suggested for improving productivity, enabled by the right technology and data
Helped the team adapt to using leading metrics to chart their growth and build predictability
Ensured the new structure had a cascading effect on the desired outcome and could be measured at all levels
Helped the organisation adapt to a single source of data for greater efficiency, leading to greater confidence amongst the key stakeholders